Order support
Have the order details ready so we can quickly understand the request and respond with the most relevant guidance.
Support can be simple when the details are easy to gather. If you are contacting us about an order, it helps to share the order name, recipient area, delivery date, and the question you need answered.
We can help with delivery questions, substitution concerns, post-purchase care, gift card questions, and general guidance on the next step.
Have the order details ready so we can quickly understand the request and respond with the most relevant guidance.
Our delivery policy explains the kinds of details that help local delivery go smoothly.
If the flowers have already arrived, the flower care page is a good first stop for practical advice.
