Refund Policy

Quality Concerns Are Best Reviewed Promptly

Flowers are perishable, so any concern about quality, presentation, or delivery should be shared as soon as possible with the order details and a clear description of what happened.

We review issues in context, including the floral design requested, delivery information provided, seasonal substitutions, and the condition of the order when it arrived.

Refund Policy styled with fresh flowers in a soft editorial setting

Please share the order name, delivery date, and photos when you are raising a concern about freshness or condition.
Natural variation between flowers, colour tones, and bloom stages is part of handcrafted floral work and seasonal availability.
Custom pieces, event work, and time-sensitive designs often involve planning and materials that are specific to the order itself.
When there is a problem, the most helpful first step is to contact us directly so we can review the situation and respond appropriately.